Help Center

Don't have the answer you want? Please contact us service@ifaun.com

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud.

In this case, please click and see About Payment

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

We processes orders between Monday and Friday, and shipped the next day after the processing day.

Receiving time = Processing time + Shipping time

Process time = 1-4 Days

Free Shipping Time: Average 2 to 3 weeks ( Could be sooner BUT please allow 4 weeks ).

Free Express Shipping Time: 7-12 Days

International Express Shipping Time: 7-12 Days

Free Shipping delivery takes an average of 2-3 weeks, occasionally extended to about 4 weeks, and your order can be tracked in details only when it arrives in your city, even possible "not found". It's normal near the time after the order is placed. Please wait patiently, We apologize if your order has unfortunately encountered more than the average time.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please provide your order number and the reason for the return. Our customer service team will review the return request and we will send further instructions if the return is approved.

All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

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